Pivot-Hawks Manila, Inc. is committed to satisfy customer requirements by providing quality products and through:
» Maintaining a robust Quality Management Systems
» Providing an environment bent on teamwork, customer focus, innovation and quality objectives that are continuously monitored and improved upon; and
» Striving continually for genuine Quality improvements in both product and operational performance based on the requirements of ISO 9001, ISO 13485, and CFR 820 for the mutual benefit of our customers and PHMI.
»Satisfying customer requirements is the utmost goal of PHMI. Customer satisfaction is attained by setting the following objectives.
»99.5% FQA acceptance in terms of rejects found on sampled quantity on all products for customers within the year.
»A maximum of 1% customer returns over total quantity on shipments within the year.
»100% on-time delivery on agreed date with customer within the year.
»100% on-time accomplishment of processes on scheduled date within the year.
CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM MEDICAL DEVICES
»Compliance with the newly implemented ISO 13485, FDA QSRs and MHLW M.O. No. 169, to manufacture safe and effective Medical Devices according to Customer Requirements and related regulations.