About Quality

Posted on 26 apr 2018 by Admin   |   Tags Quality

Quality Statement

Pivot-Hawks Manila, Inc. is committed to satisfy customer requirements by providing quality products and through:

» Maintaining a robust Quality Management Systems

» Providing an environment bent on teamwork, customer focus, innovation and quality objectives that are continuously monitored and improved upon; and

» Striving continually for genuine Quality improvements in both product and operational performance based on the requirements of ISO 9001, ISO 13485, and CFR 820 for the mutual benefit of our customers and PHMI.

QUALITY OBJECTIVES

»Satisfying customer requirements is the utmost goal of PHMI. Customer satisfaction is attained by setting the following objectives.

QUALITY

»99.5% FQA acceptance in terms of rejects found on sampled quantity on all products for customers within the year.

»A maximum of 1% customer returns over total quantity on shipments within the year.

ON-TIME DELIVERY

»100% on-time delivery on agreed date with customer within the year.

»100% on-time accomplishment of processes on scheduled date within the year.

CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM MEDICAL DEVICES

»Compliance with the newly implemented ISO 13485, FDA QSRs and MHLW M.O. No. 169, to manufacture safe and effective Medical Devices according to Customer Requirements and related regulations.

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Services Overview

» PHMI is committed to total customer satisfaction by providing quality products and services.

» We have a proven record in maintaining a close and satisfying relationship with our customers.

» And we value the importance of providing quality products that exceeds our customer’s requirements.

Contact Us

Address: Block 15-A Phase 3, 4th St. Cavite Economic Zone General Trias, Cavite Philippines
Telephone: +123-1234-5678
FAX: +458-4578
Others: +301 - 0125 - 01258
E-mail: info@pivotint.ph